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About Us
Our
Vision
To exceed customer expectations and leave them with an
appetite for more.
Our Mission
To provide services which improve the computer skills and
productivity of business computer users.
Our Values
At Wakelin Solutionz we believe our edge
comes from a strict adherence to our core values
- respect, relationships and professionalism.
Respect
We will respect other people, including their ideas and
their work. In return we expect to be treated with respect.
We will encourage respect by:
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Being open, friendly, and positive in dealings with
clients and other business contacts
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taking pride in ourselves and the work we perform;
-
practicing active listening techniques;
-
objectively assessing other people's ideas, even if
they differ from our own;
-
responding to problems and questions from clients in an
encouraging and non-condescending manner;
-
consistently adhering to our values and principles in
all business dealings.
Relationships
We will endeavour to build strong
relationships with clients, in order to deliver maximum customer satisfaction, and improve the
likelihood of repeat business and referrals.
We will develop strong relationships by:
-
having a formal process for managing interactions with
clients;
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letting clients know what our expectations are, and how
we see the relationship working;
-
making clients feel their needs are important to us;
-
taking time to build trust and relationships with
clients;
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being honest and up front with clients;
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communicating at an appropriate level with clients;
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keeping clients informed as to progress and costs;
-
enjoying the work we do, and retaining a sense of fun
and good humour in our working relationships.
Professionalism
We will display a high level of professionalism in
all business dealings.
We will maintain our professionalism by:
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delivering all work in a timely and accurate fashion,
whilst complying with the requirements of our clients;
-
fully testing any deliverables to ensure integrity of
the end product;
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replying to phone calls or emails as soon as possible;
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respecting client confidentiality;
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utilising technology fully to improve efficiency and
encourage others in the use of these technologies;
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acknowledging when a request is outside our area of
expertise, but offering to find a suitable solution for them.
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